Cancellations and Refunds Policy

Last Updated: 15-08-2025

Thank you for choosing Capnis Worksuite ERP. We strive to provide the best business management solutions for your organization. Please read our Cancellations and Refunds Policy carefully before subscribing to our services.

1. Subscription Cancellation

• Customers may cancel their subscription at any time by contacting our support team at [support@capnis.com].

• Cancellations will take effect at the end of the current billing cycle (monthly or yearly).

• Once canceled, you will continue to have access to the service until your current plan expires.

2. Refund Policy

• No Refunds for Used Subscription Periods – We do not provide partial or prorated refunds for subscriptions canceled mid-cycle.

• Eligible Refunds – Refunds may be considered only if:

  • The customer was charged in error, or

  • The service was not delivered as promised due to technical issues attributable to us.

• Non-Refundable Payments – One-time setup fees, customization charges, or training services are non-refundable.

3. Free Trials

• If a free trial is offered, no charges will be applied until the trial period ends.

• To avoid being charged, you must cancel before the trial period expires.

4. Refund Process

• To request a refund, email us at [billing@capnis.com] with your account details and reason for the request.

• Approved refunds will be processed within 7–10 business days via the original payment method.

5. Changes to This Policy

We reserve the right to update or modify this Cancellations and Refunds Policy at any time. Any changes will be effective immediately upon posting on our website.

6. Contact Us

For cancellation or refund-related queries, please contact:
📧 Email: [billing@capnis.com]
📞 Phone: [+91 774 3030 774]